Is this Gatlinburg hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Gatlinburg hotel?

Check-in time for Gatlinburg hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Gatlinburg hotel have a swimming pool?

Yes, this Gatlinburg hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Gatlinburg hotel?

Best-rates for the Gatlinburg hotel starts from $60 per night with includes Internet, Designated Smoking Area, TV, Accessibility, Child Friendly, Fireplace/Heating, Kitchen, Parking, Balcony/Terrace, Business Services, Bedding/Linens, Wheelchair Accessible, Guest Services, Laundry, Air Conditioner, Pool, Wellness Facilities, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Gatlinburg hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Gatlinburg hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Gatlinburg hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Gatlinburg hotel?

Based on the information reported by the owner or manager, the Gatlinburg hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Gatlinburg hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

SureStay Plus Hotel by Best Western Gatlinburg | Hotel in Gatlinburg

8.4 (1037 Reviews) | 1 Bathroom

Gatlinburg Hotel | SureStay Plus Hotel by Best Western Gatlinburg

Hotel in Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool
Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a vending machine are onsite.
Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Hair dryer

Shower/tub combination

Private bathroom

Bedroom

Air conditioning

Blackout drapes/curtains

Bed sheets

Heating

Desk

Access via exterior corridors

Iron/ironing board

Desk chair

Phone

Free local calls

Laptop-friendly workspace

Breakfast

Coffee/tea in common area(s)

Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Mini-fridge

Coffee/tea maker

Microwave

Parking

Wheelchair-accessible parking available

Free self parking on site

Onsite parking includes off-street options

Limited onsite parking

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Pool hoist on site

Lever door handles

Elevator

Braille signage

Well-lit path to entrance

Wheelchair-accessible path of travel

Wheelchair-accessible parking

Wheelchair-accessible registration desk

Stair-free path to entrance

Activities

Ski area

Skiing

Ski lifts

Seasonal outdoor pool

Entertainment

44-inch LED TV

Cable channels

General

Business center

Vending machine

Elevator

English

Designated smoking areas (fines apply)

TV in lobby

Guest Services

Seasonal outdoor pool

Mini-fridge

Microwave

Housekeeping (on request)

Change of bedsheets (on request)

24-hour front desk

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Balcony

Policies

Check-in

Check-in time starts at 3 pm late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before 11 am

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of we care clean (best western) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Alyssa

Nov 11, 2025 01:25:00 PM

Review Score: 10

Summary: Nice

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, 1 King Bed, Balcony, River View (with Sofabed) Room Size: m² 1 King Bed	General Dining table, Microwave, Separate sitting area, Sofa bed, Balcony, Refrigerator, Television, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Flat-panel TV
Standard Room, 2 Queen Beds, Balcony, River View Room Size: m² 2 Queen Beds	General Hair dryer, Microwave, Balcony, Refrigerator, Bed count minimum 2, Free wired internet, Bed count maximum 2
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) Room Size: m² 2 Queen Beds	General Dining table, Microwave, Separate sitting area, Sofa bed, Balcony, Location - top floor, Refrigerator, Television, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Standard Room, 1 King Bed, Balcony, River View Room Size: m² 1 King Bed	General Hair dryer, Microwave, Balcony, Refrigerator, Bed count minimum 1, Bed count maximum 1, Free wired internet
Standard Room, 1 King Bed, Accessible, Balcony Room Size: m² 1 King Bed	General Wheelchair-width doorways, Balcony, Grab bar - in bathtub, Grab bar - near toilet, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1, Accessible bathtub
Suite, 1 King Bed, Accessible, Balcony (with Sofabed) Room Size: m² 1 King Bed	General Dining table, Wheelchair-width doorways, Separate sitting area, Sofa bed, Balcony, Grab bar - in bathtub, Grab bar - near toilet, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Accessible bathtub