Is this Wuzhong hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Wuzhong hotel have a swimming pool?

No, this Wuzhong hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Wuzhong hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Wuzhong hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Wuzhong hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Wuzhong hotel?

Based on the information reported by the owner or manager, the Wuzhong hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Wuzhong hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Novotel Suzhou Tai Lake Santeh Hotel | Hotel in Suzhou

| 10.0 (2 Reviews) | 1 Bathroom

Wuzhong Hotel | Novotel Suzhou Tai Lake Santeh Hotel

Hotel in Wuzhong, Suzhou

Hot springs hotel with free parking connected to the convention center in Suzhou
This hotel features a restaurant, a 24-hour fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Housekeeping is available on request.
Novotel Suzhou Tai Lake Santeh Hotel offers 169 air-conditioned accommodations with minibars (stocked with some free items) and safes. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Smart televisions are featured in guestrooms. Bathrooms include shower/tub combinations with rainfall showerheads, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Bathrobes

Free toiletries

Spring water bathtub

Private bathroom

Hair dryer

Shower/tub combination

Towels

Toilet paper

Soap

Rainfall showerhead

Bedroom

Free cribs/infant beds

Egyptian cotton sheets

Blackout drapes/curtains

Premium bedding

Air conditioning

Bed sheets

Rollaway/extra beds (surcharge)

Memory foam mattress

Pillow menu

Window screens

Slippers

Laptop-friendly workspace

Turndown service

Free local calls

Desk

Iron/ironing board

Safe

Phone

Guidebooks/recommendations

Breakfast

Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CNY 128 per person

Room service available

1 restaurant

Free bottled water

Mini-fridge

Free minibar (some items)

Parking

Free self parking on site

Electric car charging station on site

Wheelchair-accessible van parking available

Accessibility

Wheelchair-accessible path of travel

Elevator

Well-lit path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Handrails in stairways

Wheelchair-accessible business center

Wheelchair-accessible registration desk

Wheelchair-accessible van parking

Wheelchair-width doorways

Wheelchair-accessible fitness center

Wheelchair-accessible public washroom

Wheelchairs available on site

Wheelchair-accessible lounge

Wheelchair-accessible concierge desk

Wheelchair-accessible restaurant

Stair-free path to entrance

In-room accessibility

Wheelchair-accessible path to elevator

Activities

Theme parks

Hot springs

Playground

24-hour fitness center

Entertainment

Smart TV

General

Business center

Meeting rooms

Conference space (5920 square feet)

Elevator

Front-desk safe

English

No plastic drinking straws

No plastic coffee stirrers

Reusable cups only

Guest Services

Free cribs/infant beds

Mini-fridge

Snack bar/deli

Playground

Rollaway/extra beds (surcharge)

Concierge services

Daily housekeeping

Tour/ticket assistance

Turndown service

Luggage storage

24-hour front desk

Porter/bellhop

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi

Outdoors

Picnic area

Garden

Terrace

Spa

15 hot springs

Hot springs open from 2:30 PM - 10:00 PM

Hot springs water temperature (Fahrenheit) - 104

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in subject to availability

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for cny 150.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately cny 128 per person early check-in is available for a fee (subject to availability) rollaway bed fee: cny 150.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

Christopher

Nov 5, 2025 05:45:02 PM

Review Score: 10

Summary: The entire place was quite lovely and close to I think the Largest Lake in China. I would have liked to sped a few more days and explore.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Suite, 1 King Bed Room Size: 592 square feet m² 1 King Bed	General Number of living rooms 0, Electric kettle, Ping - 17, Number of bedrooms - 1, Coffee/tea maker, Espresso maker, Square feet - 592, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 55, Number of bathrooms - 1
Superior Suite, 1 King Bed Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Deluxe Twin Room Room Size: 431 square feet m² 2 Twin Beds	General Number of living rooms 0, Electric kettle, Doorbell/telephone notification, Number of bedrooms - 1, Coffee/tea maker, Yard, Extra bed count 1, Square feet - 431, Number of bathrooms - 1, Square meters - 40, Ping - 12.11, Bed count minimum 2, Bed count maximum 2
Junior Suite, 1 King Bed Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Room, 1 King Bed Room Size: 431 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 431, Number of bathrooms - 1
Executive Room, 1 King Bed Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 50, Number of bedrooms - 0, Electric kettle, Ping - 15, Square feet - 538, Coffee/tea maker, Espresso maker, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Superior Suite, 1 Queen Bed with Sofa bed Room Size: 700 square feet m² 2 Queen Bed and Double Sofa Bed	General Square feet - 700, Private hot tub, Number of living rooms 0, Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Yard, Sofa bed, Ping - 20, Extra bed count 2, Number of bathrooms - 1, Square meters - 65, Private hot tub (outdoor), Espresso maker, Bed count minimum 2, Bed count maximum 2
Deluxe Room, 1 King Bed Room Size: 517 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 517, Number of bedrooms - 0, Electric kettle, Doorbell/telephone notification, Coffee/tea maker, Yard, Square meters - 48, Extra bed count 1, Number of bathrooms - 1, Ping - 15, Bed count minimum 1, Bed count maximum 1
Deluxe Room, 2 Twin Beds Room Size: 431 square feet m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Doorbell/telephone notification, Coffee/tea maker, Yard, Ping - 12, Extra bed count 1, Square feet - 431, Number of bathrooms - 1, Square meters - 40, Bed count minimum 2, Bed count maximum 2
Deluxe King Room Room Size: 517 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 517, Electric kettle, Doorbell/telephone notification, Number of bedrooms - 1, Coffee/tea maker, Yard, Square meters - 48, Extra bed count 1, Number of bathrooms - 1, Ping - 15, Bed count minimum 1, Bed count maximum 1